ZenDesk Integration

A seamless integration of service and support that can scale with your business

With a Get Satisfaction community and a Zendesk account, more and more businesses are putting community into the support flow — allowing customers to ask and get answers quickly from each other before asking for one-on-one help. This integration combines your Get Satisfaction public support community with Zendesk issue tracking and resolution software, delivering a single unified customer support experience.

Integration Benefits

• Create a global view of your customers and their issues
• Dramatically improve customer satisfaction
• Deliver more immediate, more effective and less costly customer support
• Improve the quality of the user experience

How Does it Work?

Use Get Satisfaction for your community discussions and Zendesk for individual customer support. When community issues that arise in Get Satisfaction need to be tracked and resolved, a Zendesk trouble ticket is created with a click of a button. When issues are resolved in Zendesk, the resolution can be easily shared with the Get Satisfaction community. Community and individual data is readily shared between the two in one seamless customer experience.