Salesforce Integration

Add community to your CRM program

Get Satisfaction's Salesforce integration allows you to connect online community with your CRM system to create a global view of your customer, from the transaction to post-purchase discussions. If you use our Integrate Plan, you won't need to choose between detailed customer records and distributed customer interactions--they're now two sides of the same coin. It's true social CRM.

Get Satisfaction app through Salesforce AppExchange

Available as a free module on Salesforce AppExchange, the Get Satisfaction app for Salesforce works on all Get Satisfaction plan levels to let you:

• Easily import Get Satisfaction community topics as Salesforce Cases
• Auto-link customers in the community with CRM records (Integration and Enterprise Plans only)
• Sort and view Get Satisfaction topics from within the Service Cloud interface

For Get Satisfaction customers using our Integrate plan or higher, you can match community activity with specific customer records. Interested in this integration but not yet at the Integrate Plan level? Upgrade now.

Get Satisfaction Cloud Connector

With a fully customized integration of your Get Satisfaction community and Salesforce platforms, you get a cloud-based solution with virtually unlimited options for importing and mapping community data to custom Salesforce fields. With Get Satisfaction Cloud Connector you can:

• Manage your support community as one of several customer channels
• Integrate customer records from the community into your Salesforce.com support cases, lead and sales management database